REPAIR FAQ
How does this process work?
Fill out the form and wait for us to contact you with either further questions of a Job ID. When you have the job ID you can then send in your device. We will provide you with an estimate after we've received it. You do not pay until the service is complete.
How much will the repair cost?
The front page of our site lists the costs of typical jobs. When you have submitted your repair request form we can provide a better estimate. You are not obligated to proceed with the job if you change your mind prior to us commencing the repair work.
How much is return shipping?
We provide free return shipping of your device within Australia if you opt to have the device repaired and it is successful. If the job is a no-fix outcome or you decline to have the device repaired you will have the choice of paying for the return shipping or opting to discard the device. Free shipping is exclusively for devices which we do repair. For larger, heavier devices, an additional fee for shipping may apply.
Where do I send my device to?
We accept mail-ins with a valid Job-ID. Please ensure your Job-ID is marked on the outside. The address is as follows.

Charters Towers Phone & Computer Repairs
42 Faull St
Grand Secret, 4820
QLD, Australia
Mobile: 0450 455 223 / Email: repairs@ctpc.biz

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